Indefinite full-time position, with a 6-month probationary period.
Under the supervision of the Manager/Clinical Supervisor of ALS, the Case Worker works with clients and families living with developmental delays and or mental health issues. General duties include intake services, assessments/reassessments, the development and maintenance of individual service plans, works with families and within an interdisciplinary team setting. With general management supervision, independently applies learned skills and knowledge associated with the job family to complete diverse, moderately complex assignments within defined policy and according to objectives. Under general supervision operates as part of a team to help individuals, couples, families, groups, communities and organizations develop the skills and resources they need to enhance social functioning and achieve optimum holistic health. Provide crisis counselling, therapy, education and referral to other social resources. May work closely with mental health specialists, clinicians, and/or school counsellors. May perform some of the following: interviewing, screening and assessment, evaluation and investigation. Provides counsel and therapy to resolve social and personal problems. May specialize in fields of practice, such as child welfare, family services (traditional and conventional), gerontology, disabilities, mental health and addictions. May be required to liaison with and interpret court directives. Works with clients to ensure adherence to specific court orders and may manage 3rd party financial administration. Decisions based on significant analysis & interpretation within policy. Modifies methods, techniques & procedures to achieve results. Has full autonomy to deliver to predefined accountabilities. Technical output is trusted as accurate & sound.
Determines the client & family
needs and provide services.
➢ Conducts initial screening of individuals clients to determine handicap
and services needed.
➢ Performs assessments and reassessments of cases that may include
crisis intervention and medical emergencies.
➢ Conduct ISP meetings for all members of the multi-disciplinary teams.
➢ Ensures Integrated Service Plans (ISP) is updated when changes occur in
clients situations.
➢ Develops and implements Integrated Service Plans from a special
needs/mental health perspective.
➢ Ensures the assessments are updated every six months.
➢ Requests and assists coordination for respite.
➢ Designs, develops, and implements skill building, therapeutic or support
groups, with the collaboration of internal/external partners.
➢ Provides support and counselling to clients admitted to a
health facility for short-term care.
➢ Follows up with Home Care/Mental Health Nurses for
continuum of care.
➢ Accompany clients to appointments when necessary.
➢ Provides education, supportive counselling and follow-up for clients and
their families living with disabilities, developmental delays and mental
health issues.
➢ Works with families to ensures long-term planning for family member
with developmental delay.
➢ Provides crisis intervention (short and long-term).
➢ Conducts group services on issues related to disabilities,
developmental delays and mental health issues.
➢ Provides after hours services when required.
➢ Research new and improved methods for care.
➢ Advocates on behalf of clients.
Provides liaison and follow up
services for clients.
➢ Networks with internal and external resources on behalf of the client.
➢ Makes necessary referrals to services internal/external to the
community as appropriate to clients’ needs.
➢ Determines needs for foster and institutional care.
➢ Acts as Third Party Administration for clients when appropriate which
includes: OAP cheques, monthly bills, monthly /weekly allowances and
budgeting.
➢ Provide support which includes but not limited to activities of daily living
(transportation, shopping, banking, life skills, etc.).
➢ Collaborates with associated agencies for recreational and employability
opportunities to meet the needs of the client.
➢ Serves as liaison to clients, who are unfamiliar with outside resources,
i.e.: Benefits Canada, Services Canada, Income tax, lawyers, etc.
➢ Participates on and supports ad hoc working groups formed for the
purpose of improving service delivery.
➢ Submits reports for court and attends court should the need arise and
where appropriate and relevant to a case.
Acts as the Case Manager when
assigned this role.
➢ Manages the coordination of overall case duties when required for
multi-disciplinary services.
➢ Ensures effective follow up and reporting to all assigned case team
members.
➢ Ensures proper referrals, internal or external requests, assessments,
briefings and updates are given to all team members assigned to the
case.
➢ Participates in case conferences, clinical supervision and family meetings
as required.
➢ Provides specific facilitation for cases, individual or family meetings,
community service, and any other activity associated with the client.
Maintains an accurate
accounting of records.
➢ Records all required information of all assigned cases in Case
Management Recording System.
➢ Reviews the entries from team members within his/her assigned cases.
➢ Maintains up-to-date client files.
➢ Assists clients and submits necessary documents on behalf of clients for
administrative purposes, such as registration forms, birth certificates,
passports and Medicare documents.
Performs conflict resolution as
required.
➢ Performs intensive, non-violent crisis interventions as needed for
assigned cases, covering cases and emergency situations.
➢ Due to the conflictual nature of work, the Case Worker often encounters
anger, hostility and negativity. It is important for the worker to work
through these feelings and ensures that they are also protected.
➢ Assists families in resolving conflict.
➢ Acts as a mediator, if required, within family situations when conflict
resolutions will be attempted.
➢ Makes appropriate referrals to allow families the opportunity to resolve
his/her conflicts.
➢ Ensures the safety and development of the client is not compromised
during conflicts resolutions.
Performs any other job-related duties as may be required by the immediate Supervisor.
Must be an active member of the Professional Order of Social Workers
with one (1) to three (3) years related work experience.
➢ Experience and working knowledge conducting assessments and
evaluations and developing service plans.
➢ Knowledge in maintaining a clinical file.
➢ Knowledge and experience in leading a case conference.
➢ Ability to handle conflict situations.
➢ Ability to perform non-violent crisis interventions as needed.
➢ Strong organizational, office, time management skills with ability to
meet deadlines.
➢ Ability to multitask and excellent decision-making skills.
➢ Good knowledge and understanding of the issues facing the community
and its present and future needs.
➢ Good knowledge of computer programs (MS Word, Excel, etc.).
➢ Ability to continuously travel locally and outside of the community.
➢ Ability to deal with moderate to high stress.
➢ Ability to work flexible hours, evenings and/or weekends to meet the
needs of the client.
➢ Valid drivers’ license and access to a vehicle are a requirement.
➢ Lifestyle must reflect that of a positive role model.
Assets ➢ Knowledge of Kanien’keha.
➢ Knowledge of French.
Types of Schedule: ➢ Regular work week, occasional flex
Stress Factor: ➢ High stress in job.
Deadlines: ➢ Numerous and tight deadlines.
Kahnawake Shakotiia’takehnhas Community Services
PO BOX 1440
Kahnawake, Quebec
J0L1B0
humanresources@kscskahnawake.ca
