Indefinite full-time position, with a 9-month probationary period
Under the supervision of the Director of Family Services, the Manager of Traditional Services implements and coordinates a collaborative program; as well as directs and supervises the Services’ teams to ensure effective and efficient services are provided to clients of KSCS. With minimal direction, with respect to business objectives and company philosophy, provides strong management to assigned staff using advanced technical skills with tactical leadership skills. Manages, prepares, administers and directs the control of a specific area of the business. Monitors department adherence to approved budget. Negotiates internal or external agreements as required. Designs and develops organizational policies relevant to the department. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods, and staffing. In some instances, this manager may be responsible for a functional area and not have any subordinate employees. Responsible for the day to day direction and management of the relevant business area. Reviews and approves recommendations, providing relevant information to executive management team. Has full autonomy to deliver to agreed accountabilities and contributes to the solution of complex technical problems with senior level skill. Decisions may affect the effectiveness of the organization, its products and services and its people.
Manages and supervises the Traditional Services team to provide services aligned to the strategic plan of KSCS
➢ Ensures the Director of Family Services and the Management team are
well briefed on any opportunities, developments or changes in services,
working groups and/or committees.
➢ Attends and participates in KSCS Management meetings and planning
sessions and then follows up with any delegated tasks, including
transmitting the necessary information to Prevention team.
➢ Establishes and hosts regular service area all staff meetings (bi-weekly)
to support plans and communications tracking of work and team
building.
➢ Ensures that Traditional programs, services and projects are planned,
coordinated and executed.
➢ Establishes, and ensures, appropriate networking processes between
Traditional Services and other KSCS Service areas, including assigning
appropriate resources.
➢ Participates in local, regional and national working groups/committees
as determined by the Director of Family Services.
➢ Provides advice and support to Management on organizational Internal
Operational issues.
➢ Provides assistance in developing proposals and securing funding.
Directs and supervises the
Traditional Services team.
➢ Provides direct leadership and supervision to Supervisors, Team
Leaders and staff in the implementation of Service Delivery activities,
goals and objectives of the Traditional Services team.
➢ Promotes communication and adequate information flow within
the Traditional Services team, the organization, external organizations
and with community members.
➢ Ensures evaluation and periodic reviews of service delivery/work
plans.
➢ Carries out supervisory responsibilities in accordance with the
organization’s policies and applicable laws; this includes recruiting
appropriate staff; resolving problems; training employees; directing
specific work; appraising performance; and, in collaboration with HR, in
terminating employees, when necessary.
➢ Conducts planning sessions with Traditional Services team to
ensure work plans, tools, projects and services align with the Strategic
Plan of KSCS and emerging needs noted by KSCS Management.
➢ Ensures Traditional Services team develops and institutes policies,
procedures, controls and/or information sessions to support service
delivery.
➢ Ensures Traditional Services team conducts relevant research to
identify emerging needs, trends and best practices and develops annual
work plans and budgets to respond to these needs, trends and best
practices.
➢ Assists the management team in addressing staff validation and
social activities.
Management of Traditional
Services Budgets
➢ Ensures adherence to the annual budget cycle as determined by
KSCS, including planning, forecasting, maintenance and reporting based
on service delivery and KSCS’ strategic direction.
➢ Ensures that services operate within the defined budgets in
collaboration with the Financial Controller or makes adjustments to their
budget plan to account for variances.
➢ Seeks and secures additional funding for Traditional Services by
conducting research on new potential funding sources and submitting
proposals that are approved by the Director of Family Services.
Establishes and monitors
appropriate accountability
methods
➢ Ensures databases/files are established and maintained on all
relevant Traditional Services operations, projects and services.
➢ Ensures records are kept on: work schedules, meetings, travel,
projects and services.
➢ Ensures evaluation and periodic reviews of service delivery/work
plans.
➢ Ensures information on the impact of service delivery is collected,
analyzed and is incorporated in future plans in order to improve service
delivery.
➢ Ensures reports are completed and submitted as required by Executive
Director, Director of Family Services, funding agencies, Board of Directors
as well as those required to maintain good internal public relations.
➢ Approves and ensures time sheets and expense claims are handed in for
processing monthly.
➢ Delegated signing authority up to $5,000.00.
Performs any other job-related duties as may be required by the immediate Supervisor.
➢ Bachelor Degree in Human Services field with three (3) to five (5) years
of experience in management and supervision.
➢ CEGEP preferred in related discipline with five (5) to seven (7) years of
experience in management and supervision.
➢ Minimum high school diploma with formal training in Human Services
and Community development and seven (7) to ten (10) years’
management/supervisory work experience in Human Services.
➢ Demonstrates strong leadership and organizational skills in order to
manage multiple teams and projects.
➢ Advanced knowledge of Kanien’kehá:ka customs, traditions,
ceremonies and medicines.
➢ Must be sensitive and open to traditional native concepts and be
prepared to adapt services.
➢ Sound problem solving and analytical skills using collaborative decision
making and open to challenges.
➢ Good understanding of government systems (local, regional, national –
aboriginal and mainstream) and funding sources.
➢ Good knowledge of budget practices.
➢ Experience in conflict resolution and able to manage conflict.
➢ Experience in program development and planning.
➢ Good knowledge of computer programs (Word, Excel, etc.)
➢ Excellent public speaking skills involving small and large groups.
➢ Ability to craft articulate documents such as proposals, reports, briefs
and correspondences that effectively communicate messages.
➢ Strong work ethic.
➢ Must function well adapting to diverse teams.
➢ Good knowledge of the community, culture and its issues, concerns and
socio-economic problems facing the community.
➢ Ability to deal with the pressure and demands of living in the
community and balancing personal and work life,(If applicable).
➢ A valid Quebec driver’s license and access to a vehicle as some travel is
required.
Assets
➢ Knowledge of the Kanien’keha language.
Environment: ➢ Regular work week, moderate flex required.
Stress Factor: ➢ High Stress.
Deadlines : ➢ Numerous & tight deadlines.
Kahnawake Shakotiia’takehnhas Community Services
PO BOX 1440
Kahnawake, Quebec
J0L1B0
humanresources@kscskahnawake.ca
